Frequently Asked Questions
How do I register a user?
Click the text "Click here if you don't have an account" on the login page to proceed to the account registration screen. Once you have set your email address and password (at least 8 characters long, including at least one uppercase letter, lowercase letter, and symbol), you will receive an email to the registered email address to complete your setup. Click "Complete sign-up" to proceed to the two-factor authentication screen. Scan the QR code displayed on the screen with the smartphone authentication application "Google Authenticator" and enter the displayed 6-digit passcode to complete user registration.
※ Please note that it is necessary to install the smartphone authentication application "Google Authenticator" in advance.
How do I add registered accounts?
Click the "Account" tab from the navigation bar. Up to 5 accounts (including the administrator) can be registered within the basic contract (same for any service). Additional accounts can be purchased in sets of 5. Click the "Add" button on the Account screen to purchase. Administrators and members can be added.
※ At the time of initial registration, you will be asked to register your company information. The first registered user will be automatically registered as an administrator. It is also possible to change from an administrator to a regular member.
How can I edit my company registration information?
You can modify or change the registered information such as company name, address, phone number, contact person, etc., on the "Account" page.
How do I check or change my service contract?
You can check the details of the services you are currently subscribed to by clicking the "Company Information" button in the "Account" tab. You can also change the service on the same page.